Q: Why do I have to have an online account to view pricing and manufacturer information?
A: In some cases, the manufacturers we carry do not allow their names to be advertised openly on the internet. For this reason, we ask that you simply give us your name and e-mail address in order for us to establish a relationship with you. The secure online account also allows you to come back to the site time and again to view previous quotes, orders, and other information that shouldn't be readily available to the general public.
Q: Can you order from every manufacturer?
A: Once you have an account, you will be able to view the manufacturer names. A complete list will be sent to you via e-mail, or you can click the "manufacturers" link at the top of the page. We are only able to order from the manufacturers that are listed.
Q: Are the pieces you sell factory seconds or customer returns?
A: Absolutely not! Unless we specifically specify a "customer return" piece, everything we sell is brand new directly from the manufacturer - just like the retailer stores - just like the other internet sites. In most cases, delivered directly to your home from the manufacturer's warehouse.
Q: What if there is something I have seen from a particular manufacturer that you carry that I am not able to find on the site?
A: If the piece is still available, we will be able to order it. If you are not able to locate it, please e-mail our in order to get a quote.
Q: Why is the lead time six to eight weeks? It shouldn't take that long from Indiana...
A: You're right... From Indiana to almost anywhere in the US, shipping time is three to five days. However, nothing is stocked at our warehouse. We order from the manufacturer the day you order from us. The manufacturers can take up to three weeks to process and release the order for shipment.
Q: How will I know when my order is on its way?
A: Once the order is released from the manufacturer, we process and ship it right to you. This is when your credit card is actually charged for the sale. At that time, you will receive an e-mail from us with the tracing and carrier information so that you can track the order from our warehouse to you. The carrier will call you to make an appointment for delivery at your convenience, so there's no need to worry that you'll miss it because you aren't home. If you have upgraded to the Premium Service, the carrier will call you directly to make your delivery appointment. More Premium Delivery information can be found here.
Q: What is the difference between Standard and Premium Delivery?
A: Standard Shipping is via common carrier or UPS, depending on size and weight of the items ordered. Standard Shipping is curbside ONLY. The driver is not obligated to take the items into your home or unpack them. The Premium Service is professionally performed and includes inside delivery with set-up and placement. Most items are unpackaged and the debris discarded prior to delivery; however, some items may arrive fully packaged from the manufacturer to prevent damage in transit. In this case, the delivery crew will break down the packaging to the best of their ability and move it to a desired location at your home. Due to shipping laws regarding transporting refuse across State lines, the crew will not be able to take any of the packaging with them when the delivery is complete. A few manufacturers have instituted internet polices that require minimum pricing and Premium Delivery service for their products. If this is the case, Premium Delivery is the only service available and is included in the price of the item itself.
Q: Will my furniture require assembly upon delivery?
A: Due to the quality of the furniture we sell, almost everything will come fully assembled. A few exceptions are beds (headboard, footboard and rails) and dining room tables and chairs (attach legs and pedestals).
Q: What happens if my furniture is damaged upon delivery?
A: If there is obvious damage to the boxes upon delivery, please refuse just the pieces that are damaged and make a note on the bill that you sign regarding the piece(s) you refused. If you notice damage that was concealed upon delivery, please e-mail our Customer Service Department right away. If the damage is minor, we can usually replace a part or hire someone close to you to come out and make a repair. If it is determined that a repair cannot be made, we will replace the piece at no cost to you.
Q: What happens if I cancel my order?
A: If, for some reason, you need to cancel your order, please do so right away. Orders canceled after 72 hours will be charged a 30% cancellation fee. All orders are non-returnable to the manufacturer once they left the manufacturer's warehouse. If an order has left our warehouse and shipped to you and you refuse it at delivery, you will be responsible for the return freight in addition to the cancellation fee.
Q: Do you offer financing?
A: Although we are researching several companies to find one that will meet our overall needs in this area, we do not have financing available at this time.
Certainly, if your question is not answered above, feel free to e-mail our Support Team directly. Thank you for visiting Famous Brand Furniture!
