DELIVERY AND CLAIMS INFORMATION
Sun Delivery, Inc. is pleased to be selected as Famous Brand Furniture's preferred carriers to deliver your new furniture to your home. We are a customer driven company and will do all possible to make this a wonderful experience for you. Since this is a direct delivery to your home from our facility in North Carolina, there are a few points we would like to cover regarding our services to insure that your delivery goes well.
You will receive a call from our company giving you a three or four day delivery window (depending on your area of the country). If you say that you will be available during that time period, your shipment will immediately be confirmed and routed into the delivery schedule. We will do our best to arrive within that schedule, but please be advised that from time to time, delays can occur, especially during winter when inclement weather is encountered or when holiday or construction traffic may create delays.
Below, we will answer some of the questions most frequently asked.
DO I HAVE TO WAIT AT HOME FOR THE WHOLE THREE OR FOUR DAYS?
No. You only have to be available to meet the truck during that period. We will give you a call the day before the actual delivery and give you a 4 hour time frame for delivery the next day. We can also give you a call on the day of the delivery 30 minutes to one hour prior to the actual delivery if you request this.
WHAT IF SOMETHING HAPPENS AFTER MY FURNITURE IS SCHEDULED AND I CANNOT BE HOME?
Being available for your delivery is the most critical factor in the process. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence for delivery, and if you are not able to accept during the scheduled time frame, your furniture may experience additional transportation and handling and you may incur additional charges or a re-delivery fee. If unforeseen circumstances occur, please call us at 336-472-5000 as soon as possible so that together, we can discuss alternatives.
WHAT ARE YOUR DAYS AND HOURS OF DELIVERY?
We deliver seven days per week (holidays included except Christmas Day) from 7:00 AM to 9:00 PM.
WHAT IF I HAVE BUILDING RESTRICTIONS OR LIMITED DELIVERY HOURS IN MY NEIGHBORHOOD?
Let us know this on our initial call. Many times we can work around these and accomplish your delivery on our first attempt. Failure to let us know in advance could result in missing your delivery and having to bring your shipment back to North Carolina for scheduling on another truck. Also, there WILL BE a re-delivery fee charged if this happens.
WHAT IF THE FURNITURE WILL NOT FIT THROUGH A DOORWAY OR IN MY STAIRWELL?
It is very important to check the dimensions of your furniture before you purchase it and to check the pathway(s) that it will have to travel to be placed for you. We require three (3) inches of top, bottom, and side clearance in order to place your furniture where you desire. If the clearance is less than that, we will attempt placement for you and will exercise all care and caution possible but can not be responsible for damage to floors, ceilings, walls, stairs, etc. that may result. Please carefully check this prior to ordering.
WHAT IF MY HOUSE IS NOT READY WHEN YOU CALL?
We will hold your furniture in secure storage until you are ready. There will be a storage fee for this additional service.
WHAT ABOUT PAYMENT?
If there are any charges due Sun Delivery, Inc. or the furniture store, these must be paid to the driver before we unload the furniture. We can only accept certified checks, cashiers checks, or money orders. We cannot accept personal checks or cash.
WHAT ABOUT DELIVERY AND SET UP OF MY FURNITURE?
Our drivers are on a very tight schedule. We will place your furniture where you want it but cannot move it from place to place. Assembly will include attaching mirrors to supports, putting beds together, installing crowns, table legs, reversing drawer hardware etc. We cannot assemble knocked down furniture, level furniture on carpets, or hook up televisions, DVD players, stereos, etc. We cannot move or dispose of your existing furniture or move it out of your room. If, upon placing the furniture in your home, it is found to be too difficult to maneuver a piece of furniture in narrow halls, doorways, or stairwells, Sun Delivery, Inc. cannot be responsible for any damage to furniture, floors, or walls. If a piece of furniture is too large to fit into your residence or specific room, immediately contact our customer service department for information on store policy for your particular store.
WHAT ABOUT CLAIMS OR DAMAGE?
It is the customer'sr esponsibility to inspect each item for damage as it is being brought into your residence. After all of your furniture is delivered, our driver will ask you to sign the delivery receipt and you will receive a copy. Please note any damages or defects on the freight bill. If there are damages (including damage to your home or yard) our driver, while still at your home, will contact our customer service department and you will speak with a representative who will advise you based on your particular circumstances. Normally, damaged or defective merchandise has to be returned for handling. All returned items are automatically placed in priority status. If you have one piece damaged, please do not refuse your entire order as this causes the undamaged furniture to have to be re-transported and re-handled several times resulting in greater risk of damage. If you refuse undamaged furniture, you may be subject to re-delivery charges and storage fees. Also, please remember that our drivers cannot determine proper procedures for correcting the situation and cannot obligate our company or the furniture store for anything related to your shipment. Our customer service personnel who are on duty seven days per week will assist you with this.
